Returns

At Pier 63, we want you to have a positive shopping experience. We understand that there may be instances where you need to return a product, and we strive to make the process as convenient and straightforward as possible. Our Returns Policy outlines the guidelines and procedures for returning items purchased through our online Marketplace.

General Return Guidelines:

1. Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please note that certain products, such as perishable goods or personalized items, may not be eligible for return due to their nature.

2. Return Window: We offer a 14-day return window from the date of delivery for most items. During this period, you can initiate a return request if you are unsatisfied with your purchase or if the item is defective or damaged. 

3. Return Authorization: Before returning an item, please ensure that you have received proper authorization from the seller or our customer support team. This will help us track your return and ensure a smooth process.

4. Return Shipping: In most cases, the buyer is responsible for the return shipping costs unless otherwise stated by the seller. We recommend using a trackable shipping method to ensure that the item reaches the seller safely. Retain the shipping receipt and any relevant tracking information until the return process is completed.

5. Refund or Exchange: Upon receiving and inspecting the returned item, the seller will determine whether to issue a refund or offer an exchange based on their return policy. Refunds are typically processed in the original form of payment used during the purchase. Exchanges are subject to product availability.

6. Condition Assessment: Sellers may conduct a thorough inspection of returned items to verify their condition. If the item shows signs of use, damage, or missing components, the seller may deduct a restocking fee or reject the return. Please ensure that the item is returned in its original condition to avoid any complications.

7. Seller-Specific Policies: Some sellers may have specific return policies or offer additional benefits, such as extended return windows or free return shipping. These policies will be clearly communicated on the product page or during the checkout process.

Note: The Returns Policy outlined here serves as a general guideline for our marketplace. It is essential to review the specific return policy provided by the seller on the product page or in their store policies. Seller-specific policies may differ from the general guidelines mentioned above.

Contacting Customer Support: If you have any questions or require assistance regarding returns, please reach out to our customer support team. You can contact us via [contact information], and our dedicated representatives will be happy to assist you with any queries or concerns.

We value your satisfaction and aim to address any issues promptly and fairly. We encourage open communication between buyers and sellers to ensure a smooth return process and overall positive shopping experience.

Thank you for choosing Pier 63. We appreciate your trust in our platform, and we strive to provide a seamless and transparent returns process for your peace of mind.